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Help Center
  • How do I start doing business with you?
    To start doing business with us, simply reach out to our sales team via phone, email, or our website contact form. They will guide you through the process and provide you with the necessary information to get started.
  • What's the minimum order?
    The minimum order requirement may vary depending on the products and current inventory. Please contact our sales team for the most up-to-date information regarding minimum order requirements.
  • Do you have any guarantee or warranty?
    Yes, we offer warranties on select products. Warranty information can be found in the product description (tested working, working pulls, untested and as-is conditions.) Specific details can be provided by our sales team. Please inquire about specific warranty details for your desired items.
  • Are your prices negotiable? Is this your best price? Can I make an offer?
    While our prices are competitive, we understand the importance of flexibility. We encourage you to reach out to our sales team to discuss pricing options or negotiate a deal that suits your needs.
  • Does the price include shipping?
    Shipping costs are separate and not typically included in the listed price. Our sales team can provide you with shipping options and associated costs based on your location and the size of your order.
  • Can I just pick the pieces I want from this lot?
    In most cases, yes however we price lots based on take all. Please reach out to our sales team to discuss specific requests or inquire about available options.
  • Can I get the spreadsheet or models?
    Yes, we can provide you with product spreadsheets or detailed models upon request. Please contact our sales team, and they will assist you accordingly. Additionally, if you are signed up to receive offers by email, spreadsheets and photos are generally provided in those emails.
  • How long until I receive the equipment?
    The delivery time frame depends on factors such as product availability, shipping method, and destination. Our sales team will provide you with an estimated delivery time once your order is confirmed. Orders are generally shipped within a few days of payment receipt.
  • What type of payments do you take?
    We accept bank wire transfers. Our sales team will provide you with the bank details on your invoice.
  • Can I send you a deposit?
    Yes, we accept deposits for orders and full payment prior to shipping. Please reach out to our sales team to discuss the deposit amount and payment process.
  • Can we come inspect?
    Yes, you are welcome to schedule an appointment to inspect our equipment at our facility. Please contact your account manager to arrange a visit.
  • Where do you get your equipment?
    We source our equipment from various reliable suppliers, including businesses, organizations, and distributors. Our team carefully selects and tests each item to ensure quality and functionality.
  • Can I do my own shipment?
    Yes, you can arrange your own shipment if you prefer. Please provide the necessary details to our sales team, and they will assist you accordingly.
  • Do you sell new products?
    We primarily specialize in refurbished and used equipment. However, we occasionally have new products available as well. Please contact our sales team to inquire about the availability of new products for your specific needs.
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